Why is the minimum order 50 rolls?

This allows us to maintain stable color consistency and production quality.

Can I reorder the same design later?

Yes. We keep production records to ensure consistency for repeat orders.

How accurate are printed colors?

Colors are printed in CMYK. Minor variations may occur due to material and printing conditions.

Who pays for customs duties?

Orders ship DAP. Import duties and taxes are the buyer’s responsibility.

6. What is the main difference in use between your two tapes?

Reinforced Water-Activated Kraft Tape

Best For: Sealing shipping cartons, high-security packaging.

Key Characteristic: High tensile strength, extreme bond once set, fully recyclable and eco-friendly.

Washi Tape (Decorative)

Best For: Retail branding, product finishing, temporary sealing, stationery.

Key Characteristic: Easy tear, low residue, versatile printing (including foil, PET), decorative appeal.

7. Are your products eco-friendly?

Yes. Our Reinforced Water-Activated Kraft Tape is the most sustainable sealing option on the market. It is made from natural materials and can be recycled directly along with the cardboard box, simplifying the process for your customers.

8. How do I use the Water-Activated Tape?

The tape requires moisture to activate its starch-based adhesive. For high efficiency, we recommend using a Water-Activated Tape Dispenser (often called a "Grizzly").

9. What is a "Repeat Cycle" and what are the standard lengths?

The Repeat Cycle is the physical distance (length) your design or pattern covers before it begins printing again. Your artwork must be designed to align perfectly with this cycle.

• Kraft Tape Standard Cycle: 380mm
• Washi Tape Standard Cycle: 350mm

10. What file format do you require for the best print quality?

We strongly prefer Vector Files to ensure perfect scalability and crisp edges:

• Adobe Illustrator (.AI)
• Editable PDF (.PDF)
• Photoshop (.PSD)

How do you handle color matching (CMYK vs. Pantone)?

We print using standard CMYK (Four-Color Process). If precise brand colors are critical, please provide your Pantone (PMS) Color Codes in the file notes. We will strive for the closest match, but final color may vary slightly due to the substrate (e.g., natural brown Kraft or translucent Washi).

IV. Production & Shipping

What is your production lead time?

Our lead times begin after your final design proof has been approved and payment has been confirmed.

• Washi & Specialty Tapes: Approx. 7 - 15 business days.
• Reinforced Kraft Tapes: Approx. 15 - 25 business days.

Can I track my order?

Yes. Once your order has been packed and dispatched, you will receive an email notification containing your final invoice and a tracking number for the shipment. You can also track your order here: https://www.17track.net/en

What is your policy on modifying or canceling an order?

You can modify or cancel your order at any time before you approve the Digital Proof. Once the proof is approved and the order moves into plate preparation and production, the order is locked and cannot be changed or canceled.